The client is an Indian BFSI conglomerate that provides corporate and retail customers with various banking products and financial services. Their foreign remittance service, designed for Non-Resident Indians (NRIs) and foreign nationals, helps securely transfer funds from bank accounts in India to bank accounts worldwide and vice versa. The client aimed to modernize and streamline their outward remittance process, which was reliant on manual inputs by bank employees and required customers to visit physical branches for transaction completion.