Success Story

Drillmex delivers high-impact omni-channel customer service with CloudSuite

CloudSuite Enables Drillmex to Provide Impactful Omni-Channel Customer Service

CloudSuite Enables Drillmex to Provide
Impactful Omni-Channel Customer Service

Drillmex, a leading industrial distributor, embraced Infor’s CloudSuite Distribution for superior omni-channel customer service. The company, established in 1982, partnered with Infor in 2008 and evolved from Infor Distribution SX.e to CloudSuite Distribution for cloud-based growth. The integration of an e-commerce platform expanded visibility, inventory management, and warehouse oversight.

Utilizing CloudSuite Distribution led to a remarkable 93% revenue per employee increase from 2012 to 2019, enabling strategic focus. Drillmex’s transition to an omni-channel model with Infor solutions streamlined supply chain efficiency, enabled real-time product recommendations, and improved shopping experience.

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